![]() That's when the guy told you windows isn't properly installed and your firewall is turned off,right? (I assume it's because you have a warranty.)Ī week later, it breaks and you bring your laptop back. So, Your hard drive breaks and you go to best buy to have it fixed. I'm not sure exactly what happened, but if I got this right, you can logically explain why you can't be responsible for the water damage. Keep us up to date and let us know what happens. ![]() Most computer companies and electronics repair centers charge you a fee just to open it up and look at the problem. When you take there computer there they probably have a policy where you get charged just for them to look at it. But remember that they are going to charge you either way. You know what happened better than they do. Feel free to ask to speak to the manager in private away from all of the customers and employees and tell him how you are mad and demand that they figure out what happened. I would go in though and demand that they open it there in the store. See what they will do for you maybe they will fix it for you. I would not sue them cause you are bound not to win. ![]() I Would ask him to open the system and show you the damage so you can see where the problem actually is that way the two of you are on the same page. I would now go in and talk to the manager of the Best Buy geek Squad that you took the computer to and ask him to explain to you what is going on re guarding the water damaged.
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